Question 1

How do I place an order?

Accepted Answer

Browse our shop, add your items to cart, and proceed to checkout. Double-check your size and chosen design before finalizing your order.

Question 2

How long will it take to receive my order?

Accepted Answer

Metro Manila: 1–3 business days
Provincial Areas: 3–5 business days
Pre-Order Items: Usually shipped after 5–7 business days of production
📩 For rush orders, message us on Facebook.

Question 3

Where are you located? Do you have a physical store?

Accepted Answer

We currently do not have a physical store, but our office is located in Tondo, Manila. All orders are processed and shipped from there.

Question 4

What courier do you use for shipping?

Accepted Answer

We use J&T Express and Lalamove for local shipping, and DHL for international orders.

Question 5

How much is the shipping fee?

Accepted Answer

Starts at ₱75 for 0.5kg (typically 1 item)
Cost increases based on total weight (1kg ≈ 2–3 items)
International shipping rates vary by country and order size
Lalamove rate will be based on the location distance and app rate

Question 6

Can I return or exchange my order?

Accepted Answer

Returns/exchanges are only accepted for:
Wrong item/design received
Damaged print or ink stains

🔁 One-time exchange only. Returned items must be clean, with no damage or stains.

Question 7

What if I ordered the wrong size?

Accepted Answer

We allow size exchanges, but the buyer shoulders all shipping fees. Please refer to our size chart before placing your order.

Question 8

Do you offer custom or bulk orders?

Accepted Answer

Yes! Message us on Facebook or email us for custom designs or bulk pricing.

Question 9

How do I track my order?

Accepted Answer

Once shipped, you’ll receive a tracking number via email or Facebook messenger. Track via the J&T Express or DHL websites.

Question 10

How can I contact you?

Accepted Answer

📩 Facebook Messenger: Facebook.com/official100percentjesus
📧 Email: official100percentjesus@gmail.com

Question 11

What payment methods do you accept?

Accepted Answer

We accept payments via GCash, and bank transfers through BDO and BPI. Payment instructions will be sent after checkout.

ALWAYS PASSIONATE.

FAQ

Frequently asked questions